Having ending the day with no such form, hence the call. The person/supervisor who had assisted me yesterday to troubleshoot the issue told me that today latest I should be receiving a RMA form to fill out. So trying to be as proactive in this RMA, I called up ASUS support to inquire with my case # as an RMA # has yet to be generated. One rep/supervisor has even stated that they would take an RMA board over a retail board due to the quality checks a replacement board is subject to. The one thing in the back of my mind, is that every customer service rep I ask or bring up my concerns to about the quality of an RMA, tells me how the RMA quality is miles above the quality of a new retail board. In addition, the Thunderbolt issue I`m having seems to be directly linked with the MEI issue according to the rep I`m shaking at the thought I have to disassemble the system AGAIN! I have never ever had to deal with such a problematic build ever. Rep: After troubleshooting the problem, I believe you have a faulty Motherboard.Īt this point, I`m speechless. Me: When you go to the support page, you have to select the OS before you are shown the drivers. 30 minutes later Did you download the correct drivers for your OS. ![]() Error message received after trying this. Me: No, I went on the support website for this board, downloaded the latest driver available, and tried to install. Did you install the driver from the disc? Me: I have an MEI driver issue, driver install is unable to be completed due to error of "platform not supported" Perhaps the latest Intel one would have done so as well, but until I did that I also got 'platform not supported'.ġ) So I called up ASUS Support. One thing I did experience was that when I removed MEI from Device Manager, no install program would detect the device until I had run a 'scan for new hardware' in Device Manager so that 'PCI Simple Communications Controller' (or whatever it's called, the device name that an undetected modem would typically show up as) appeared, then the ASUS MEI driver installed. I suspected that it might be the MEI driver that I downloaded from Windows Update, so I removed that recently and started trying to find a driver that worked for me. I've been having some intermittent system stability issues with my haswell build intermittent 0x00000116 when resuming from S3 sleep. After installing MEI all the readings I'd normally expect showed up. With regard to MEI dependence, I'm not surprised: I ran CPUID's HWmonitor on my system before installing MEI and it gave me very little in terms of motherboard readings. The latest version on the ASUS website worked for me. I had trouble installing MEI on my Asus Z97 PRO GAMER board as well the version on the CD refused to install on Windows 7 as did the latest version on the Intel site (which mentioned Win7 support). ![]() Hopefully someone can chime in with some solutions One of the solutions was to do a clean reinstall of Windows, and install the MEI driver first and the GPU last.ĭid that.MEI driver installation package still comes up with "Platform Not Supported"ĪRGHH!!! What a waste of time this MEI driver issue has become. Well i stumbled upon a couple link from the ROG forums to Linus Tech with this exact problem. Please tell me there is going to be an easy fix?Īfter scouring the web, to find a resolution, I decided to go online and search if anyone else has a problem. I thought the Z97 came with 5 way optimization what gives? Upon checking the UEFI, under ME, its listed as N/A.Ģ) Opening AI SUITE 3, I can only see it listing on the top left, as 4 Way Optimization When I downloaded the MEI driver off the website, upon reboot I get a "platform is not supported error" ![]() However after install, and upon every restart I notice two issues:ġ) MEI driver must be installed before using 5 Way Optimization So I have a Z97 Deluxe board which recently came back from its 2nd RMA, and I`m having issues where I have been able to install the drivers and utilities from the driver disk provided by ASUS.
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